Fraud Resolution Hub
Realizing that you're a victim of identity theft is stressful and confusing, and trying to resolve the problem on your own can feel overwhelming. Aura's team of Certified Identity Protection Advisors have helped millions of customers.
Fraud First Aid Kit
Our Fraud First Aid Kit includes the next steps to take to ensure your personal information stays protected. We have additional resources to help guide you through the resolution process when you have fallen victim to identity theft.
Three steps to resolution
- Equifax:
Phone: (888) 378-4329
Website: https://www.equifax.com/personal/credit-report-services/credit-freeze - Experian:
Credit Lock (option available in Aura App)
Phone: (855) 414-6048
Website: https://www.experian.com/help/credit-freeze/ - TransUnion:
Phone: (800) 916-8800
Website: https://www.transunion.com/credit-freeze - Chexsystems:
Place Freeze to prevent the opening of new Bank Accounts
Phone: (800) 428-9623
Website: https://www.chexsystems.com/security-freeze/information - National Consumer Telecom & Utilities Exchange (NCTUE):
Place freeze to prevent the opening of Mobile & Utility Accounts
Phone: (866) 349-5185
Website: https://nctue.com/consumer/
If you are not sure which agency to contact, start with your local police department. If a report is filed, obtain a copy for your records.
Complete the FTC Identity Theft Affidavit and keep an electronic copy. The Affidavit serves as proof of your stolen identity. You should also update it as new events occur. Their customer service number is 1-877-438-4338
Unemployment Fraud
If you received a Form 1099-G for unemployment benefits you never received, or if your employer or a state agency alerted you to a suspicious claim, you are likely a victim of identity theft.
Victims of unemployment fraud should report the information on their Form 1099-G to the IRS so they can file their tax return correctly. We recommend that you contact your tax preparer to assist you with this matter in reporting the misinformation to the IRS.
U.S. Department of Labor
To report Unemployment Claim fraud, visit the U.S. Department of Labor’s website
Internal Revenue Services
Below is the link to the IRS form that you can download to report fraudulent activity. The completed form can be mailed or faxed.
Federal Trade Commission
Please use this link to complete the Federal Trade Commission Identity Theft report.
Have more questions?
If you have additional questions regarding your case, please contact our White Glove department at 1-800-224-9688 Monday – Saturday, 8:00am – 8:00pm EST
Tax Fraud
Did you receive a letter in the mail from the IRS stating a suspicious tax return was filed with your name and SSN or your tax return was rejected when filing due to already being filed?
We recommend that you contact your tax preparer to assist you with this matter in reporting the misinformation to the IRS.
Federal Trade Commission
Please use this link to complete the Federal Trade Commission Identity Theft report.
Internal Revenue Services
Below is the link to the IRS form that you can download to report fraudulent activity. The completed form can be mailed or faxed.
Resources
Credit reporting agencies
Experian
TransUnion
Equifax
Federal agencies
Internal Revenue Services
Social Security Adminisation
Federal Trade Commission
1-800-772-1213
1-877-438-4338
1-800-829-1040
Division of Motor Vehicle
If your driver’s license has been lost or stolen, report the loss to the Division of Motor Vehicles or Motor Vehicle Association for your state.
We’ve included three sample letters to use when contacting the bureaus, creditors and government agencies.
You will need to make copies. These letters give notice of the fraud. They go to:
Sample letters
- credit bureaus
- financial institutions and credit grantors
- government agencies
They are available here to download as a Word document, which you can edit as needed.
Take notes and confirm the details of every phone call in writing, with return receipt requested.
Keep good records
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* The Identity Theft Insurance is underwritten and administered by American Bankers Insurance Company of Florida, an Assurant company. Please refer to the actual policies for terms, conditions, and exclusions of coverage. Coverage may not be available in all jurisdictions. Review the Summary of Benefits.